General Information

Merchant of the PIECE OF online store is Piece of Memories Oy (VAT FI23729347). We only sell products to adult private persons. Product prices include VAT, according to the currently valid tax rate. We reserve the rights to change product prices and shipping and handling fees.

Placing an Order

Products are ordered from the PIECE OF online store. All orders receive an email confirmation from pieceof.com, including the total price of the order and the list of ordered items. In order to place an order and to receive an email confirmation, a valid email address is necessary. When placing an order the customer accepts the terms of delivery.

Methods of Payment

Products will be send with an invoice. Payment terms 14 days net.

Delivery

We aim to handle and dispatch all orders within 1-3 working days from the order date. The standard delivery time in Europe is 5 – 10 days for the products in stock.

Delivery Method and Shipping Charges

We will add shipping costs to the invoice- 5,00euros / delivery

Exchanges and Returns

In Finland:
Customer can return or exchange ordered products within 14 days from receiving the order. All returned products must be in original packages, unused and in original condition.

Outside Finland:
Customer can return or exchange ordered products within 14 days from receiving the order. All returned products must be in original packages, unused and in original condition.
When returning an order from outside Finland, PIECE OF online store is responsible for the shipping costs only in case of a defective product or faulty delivery. When the return has been processed, a similar product will be shipped to the customer or the money will be refunded to customers.

Problems in Delivery and Defective Products

If a product has been damaged or lost during shipping or a wrong product has been delivered, the customer must inform Piece of Memories immediately at: reclaims@pieceof.fi or by mail:

Piece of Memories Oy
PIECE OF online store/Reclaims
Hankasuontie 8
00390 Helsinki
Finland

Notification on a faulty delivery or product must be made within 14 days of receiving the product. If the package has been damaged in delivery, the local postal office must be informed immediately.

Other

We reserve the rights to change or update our terms of delivery. The customer is responsible for reading and understanding the terms of delivery before placing an order.
All user data of the PIECE OF online store is handled with confidence.