General Information

Merchant of the PIECE OF online store is Piece of Memories Oy (VAT FI23729347). We only sell products to adult private persons. Product prices include VAT, according to the currently valid tax rate. We reserve the rights to change product prices and shipping and handling fees.

Placing an Order

Products are ordered from the PIECE OF online store. All orders receive an email confirmation from pieceof.fi, including the total price of the order and the list of ordered items. In order to place an order and to receive an email confirmation, a valid email address is necessary. When placing an order the customer accepts the terms of delivery.

Methods of Payment

Products must be paid when placing the order. The following methods of payment are available:
-Finnish online banks: Nordea, Osuuspankki, Sampo, Tapiola, Aktia, Nooa, Paikallisosuuspankit, Säästöpankit, Handelsbanken, S-Pankki, Ålandsbanken
-Credit cards: Visa, Visa Electron and MasterCard
-PayPal

Suomen Verkkomaksut Oy is the service provider for the PIECE OF online store payments.

Payments by Visa, Visa Electron or MasterCard
If you would like to pay by Visa, Visa Electron or MasterCard, Piece of – store will act solely as the marketer of the respective products and services and will provide the products to the buyer. All complaints and claims for compensation will be handled by Suomen Verkkomaksut Oy.

With regard to payments made by Visa, Visa Electron or MasterCard, Suomen Verkkomaksut Oy acts as the merchant of the product and the trade transaction takes place between the customer and Suomen Verkkomaksut Oy. The seller is
liable to meet all the responsibilities related to the trade. Suomen Verkkomaksut Oy is also the recipient of the payment.

Suomen Verkkomaksut Oy (Finnish Web Payments)
Business ID: FI21228397
Innova 2
Lutakonaukio 7
40100 JYVÄSKYLÄ
FINLAND
Phone: +358 207 181830

Online banks
Suomen Verkkomaksut Oy (FI21228397) provides the financial and payment service for online payment in co-operation with Finnish banks and credit institutions. Suomen Verkkomaksut Oy buys the payment and disburses it to the seller. For the customer the service functions like a conventional online payment.

Delivery

We aim to handle and dispatch all orders within 1-3 working days from the order date. The standard delivery time in Europe is 5 – 10 days for the products in stock.

Delivery Method and Shipping Charges

Free standard shipping, including packing and handling fees. Products will be sent directly to the address provided with the order. More information on Finnish Posti’s delivery methods and delivery times here: http://posti.fi/english/.

Exchanges and Returns

In Finland:
Customer can return or exchange ordered products within 14 days from receiving the order. All returned products must be in original packages, unused and in original condition.

Outside Finland:
Customer can return or exchange ordered products within 14 days from receiving the order. All returned products must be in original packages, unused and in original condition.
When returning an order from outside Finland, PIECE OF online store is responsible for the shipping costs only in case of a defective product or faulty delivery. When the return has been processed, a similar product will be shipped to the customer or the money will be refunded to customers’ credit card or PayPal account.

Problems in Delivery and Defective Products

If a product has been damaged or lost during shipping or a wrong product has been delivered, the customer must inform Piece of Memories immediately at: reclaims@pieceof.fi or by mail:

Piece of Memories Oy
PIECE OF online store/Reclaims
Kannikontie 68
08500 Lohja
Finland

Notification on a faulty delivery or product must be made within 14 days of receiving the product. If the package has been damaged in delivery, the local postal office must be informed immediately.

Other

We reserve the rights to change or update our terms of delivery. The customer is responsible for reading and understanding the terms of delivery before placing an order.
All user data of the PIECE OF online store is handled with confidence.