Terms of Payment and Delivery

General Information

Merchant of PIECEOF– store is Piece of Memories Oy ( VAT FI23729347). We sell products only to adult private persons. Product prices include VAT at appropriate rate. We reserve rights to change product prices and postal costs

Placing an Order

Products are ordered via Internet from PIECEOF – store (http://pieceof.com/shop) shopping cart. All orders are confirmed with an e-mail notification from pieceof.fi, that includes among other things total price of the order, postal costs and ordered products. In order place an order and receive an e-mail confirmation, a working e-mail address is necessary. When placing an order the customer accepts the terms of delivery.

Methods of Payment

We will invoice your order. Invoice will be sent together with the delivery. Payment terms 14 days netto.

Delivery

We aim to handle and dispatch all orders within 3-5 working days from order date. The normal delivery time In Europe is 5 – 10 days when we have products in stock.

Delivery method and postal costs

Postal costs, 5,00 euros, include packing, shipping and invoicing. Your products will be sent directly to your home address We deliver orders as letters.
More information on Posti’s delivery methods here: http://posti.fi/english/

Product changes and returns

In Finland:
Customer can return or exchange ordered products within 14 days from receiving the order. All returned products must be in original packages, unused and in original condition.

Outside Finland:
Customer can return or exchange ordered products within 14 days from receiving the order. All returned products must be in original packages, unused and in original condition.
When returning an order from outside Finland, PIECEOF – store is responsible for the postal costs only in case of a faulty product or delivery. When the return has been accepted, the money will be returned to the customers account.

Problems in Delivery and faulty products

If a product has been damaged or lost during shipping or a wrong product has been delivered, the customer must inform PIECEOF – store immediately at: info@pieceof.fi or by mail:
Piece of Memories Oy
Hankasuontie 8
00390 Helsinki
Finland

Notification on a faulty delivery or product must be made within 14 days of receiving the product. If the package has been broken in delivery, the local postal office must be informed immediately.

Other

We reserve rights to update our terms of delivery. The customer is responsible for reading the terms of delivery before placing an order.

All user data at PIECEOF – store is handled with confidence.